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Our Policies
At New Me, we go out of our way to make sure our valued clients have the best experience possible, from the minute they enter our doors to the moment they leave. Please take a moment to review our policies to ensure you understand our operations procedures. If you have any questions, just get in touch and we’ll be happy to help!
Need to Cancel?
What You Need to Know
We know that life sometimes gets in the way. That’s why we try to be as flexible as possible when it comes to cancelling appointments. If you cancel more than 24 hours before your set appointment, we’ll do our best to set up a better slot for you, no questions asked. If you cancel with less than 24 hours to go, we will have to charge an administration fee.
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If you fail to confirm your appointment, via text confirmation, email confirmation, or phone call prior to appointment, we reserve the right to cancel and charge the full amount of the appointment.
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If full payment is not received do cancellation, you must pay this invoice prior booking another appointment by New Me Medspa.
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New Me Medspa reserves the right to charge full price of the service booked for any appointment that is not cancelled within a 48 hour advance notice.
CC AUTHORIZATION
I hereby authorize New Me Medspa to process credit card payments from the credit card saved on file when booking. Patients must have a current and active credit card on file at all times or risk any future appointments being cancelled without notice. I understand credit card payments will not be processed without due cause, and this card will only be charged for MISSED, LATE, or NO SHOW appointment fees without my approval.
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Failure to have an active card on file will result in cancellation of any future appointments in addition to suspension in booking any further appointments until a new card is presented and payment is collected.
Running Late?
Be Considerate
New Me by Rani B is a very popular Aesthetic Salon. This means we’re usually booked to capacity. If you show up late to your appointment (without letting us know), we can’t guarantee we’ll be able to give you the complete allotted time since we don’t want to keep any of our other clients waiting unnecessarily. Be in touch to find out more.
Facility Etiquette
What You Need to Know
Children are not allowed to come with you into the treatment room for spa treatments and or for any laser treatments we offer. It is easier to take care of you when there are no interruptions in the flow of your appointment slot. Often we prefer that it is just you and the provider in the room, a friend or partner can join you if they are also wanting to be treated as well at the same time by the same provider.
Return & Refund Policy
NO RETURNS, REFUNDS, or EXCHANGES!
Per safety and general hygiene concerns, any skin care, body, and or supplement cannot be returned for cash, credit and or be exchanged for other items. Once it leaves the premise and is opened, the used value is not the same. Keep in mind that new products adding into your regimen can not be accepted well by your body system and that is a risk you accept when you try them.
Treatment series, packages and treatment certificates are non-refundable and non-transferable.
Treatment Outcomes
We will be honest in all our consultations with you. Most of the treatments and services we provide are recommended in series of 3 or more and results can take 2 weeks to 6 months to show results. These are non-surgical cosmetic options, and even with most surgical items, it can take months for results to be healed and for the best results to be present. We understand many want the body to respond instantly and unfortunately our systems need time to respond, regenerate and to make results visible. We will give you a general timeline that an average patient may see results from for a treatment we provide, some may see them sooner and or later than the average person does.
Non-Surgical Cosmetic Medicine is not an exact science and how you may respond to a given treatment will vary from person to person. It is virtually impossible to predict results in a way where a guarantee would be involved on your behalf. The Medical Companies we purchase FDA Medical Devices, Injectables, and other items are also unable to Guarantee anything to us directly, so we are also not operating under an umbrella of explicit and specific patient expectations. There is risk and there is reward with every single item our providers offer in our space for you. We will discuss the risks that are relevant to your specific treatment and they will also be listed in you consent form. Therefore payments made for services are for treatments to be performed, the providers time, the cost of the product itself and or the device being used, etc…- not for a specific result.
However, we always strive to achieve the absolute best result that we can for you and educate you on a variety of options there are both in our clinic and elsewhere if we don't provide them to reach your goals as well.
Scheduling your appointment is your acceptance of these policies when you pre-book an appointment with us. We simply prefer to have clarity and respect for your time, other patients and clients time and to respect our team members who work hard to be available and take care of you!
Thank you for allowing us to serve you!